We understand that sometimes plans change, and you may need to cancel your order. We strive to ship all orders on time, but we recognize there are times when you might change your mind.

Automated Fulfillment: Due to our system's automated fulfillment process, there may be instances where we are unable to cancel your order once it's been processed.

Returns: If we are unable to cancel your order, you can return your unopened items within 14 days of receipt. Please note that you are responsible for the shipping cost on the return.

Refund: Once the return is complete, please allow 5-10 days for the refund to be credited back to your original payment method.

Our Renewal Powder is made from cornstarch, a natural, non-toxic, and biodegradable ingredient that's gentle on your sex toys.

Using Renewal Powder helps maintain the quality and longevity of your toys, preventing bacterial and fungal growth, and keeping them feeling like new.

Simply sprinkle a generous amount of Renewal Powder onto the dry sleeve or toy. Make sure to cover the entire surface, and don't worry if it gets a bit messy.

Once you've got a good coating, just store your toy as usual.

Yes, our Renewal Powder is safe to use on toys made from silicone, RealSkin (TPE), and other non-porous materials, making it compatible with most sex toys.

When using a sleeve or toy that's been sprinkled with Renewal Powder, you can feel confident that it's safe for your skin.

The cornstarch-based formula is gentle and non-irritating, making it perfect for use with your favorite toys.

Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship very quickly, but wait up to one full business day after ordering. If you still don't see your email, please check your spam folder and then contact support for assistance.

1. Standard Ground (3 - 4 Business Days)

2. 2nd Day Express (2 Business Days) *When available in your location.

+ 1 Day Processing. 

Packed with care ❤️

We take pride in packing your order—think of it as a hug in a box! Orders placed before 11:00 AM CT will be lovingly packed and ready to ship the same day. If you place your order after 11:00 AM, we’ll tuck it in safely and have it ready to ship the next day!

No, 2-day shipping applies only to business days (Monday–Friday).

- If you order on before cut-off on Monday, it will arrive by Wednesday.
- If you order on before cut-off on Friday, it will arrive by Tuesday.

All orders that are ordered before 11am CST will be fulfilled the same day. Orders after that will be fulfilled the next working day. So if you order at 1pm CST on a Friday, your order will be processed and fulfilled the next working day which is Monday.

Yes, we ship using a bubble mailer. The packaging does not display any branding or company information, only your shipping details are externally visible.

We can still update your shipping address only if your package hasn't yet been shipped. If you already received a tracking number, it's too late. Please contact us for assistance.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.