Support

Welcome to Fleshy’s Support Center! Here, you’ll find answers to frequently asked questions about our products, ordering process, and more. Whether you’re looking for warranty details or tips on product care, our comprehensive FAQ section is designed to assist you with all your needs.

General

Does Fleshy have any brick-and-mortar retail locations?

Currently, Fleshy operates exclusively online, offering our full range of products through our online store.

While we do not have physical retail locations, our online store is designed to provide a comprehensive shopping experience, complete with detailed product information, customer reviews, and support from our customer service team to assist with any inquiries or concerns.

Does Fleshy offer a warranty on its products?

Yes, Fleshy offers a 1-year warranty on its products to ensure customer satisfaction and product quality.

Our warranty covers defects in materials and workmanship for one year from the date of purchase.

To take advantage of the warranty, contact our customer service team and share your proof of purchase.

The warranty does not cover damages caused by misuse, accidents, or normal wear and tear.

Is Fleshy affiliated with Fleshlight?

Fleshy is the brand name used by our company, Small Big Brands LLC, for business purposes.

We are not connected to, endorsed by, or affiliated with Fleshlight or its parent company, Interactive Life Forms, LLC.

As a distinct company, we pride ourselves on offering unique products and services tailored to our customers' needs.  

Products

What materials are used to make the sleeves of Fleshy toys?

The sleeves of Fleshy toys are crafted from soft TPE (Thermoplastic Elastomer) enhanced with our innovative RealSkin Technology. 

This combination ensures a lifelike feel, providing an ultra-realistic experience that mimics human skin's texture and warmth. 

Our choice of materials prioritizes safety and comfort, ensuring that our products are not only incredibly lifelike, but also body-safe and easy to clean.

What do I need to know about the thrusting feature on Fleshy toys?

The thrusting feature on Fleshy toys is designed to simulate a realistic experience with dynamic motion. 

Before using, ensure your toy is fully charged for optimal performance. Start by exploring the different speeds and patterns to find what suits you best, as most toys offer a variety of settings. 

Use a generous amount of water-based lubricant to enhance the sensation and protect the toy's mechanism. 

Always hold the toy firmly during use to maintain control and maximize pleasure. 

After use, clean the toy according to the manual's instructions to keep the thrusting feature working smoothly for future enjoyment.

How many pleasure modes do Fleshy toys offer?

Fleshy toys are designed with variety in mind, featuring multiple pleasure modes to cater to your desires.

Typically, our toys offer between 3 and 12 modes, including varying speeds, heats, and patterns of vibration, suction, and stroking.

This range ensures you can explore and find the perfect setting to match your mood and preferences. 

To discover the specific modes and features of your Fleshy toy, refer to the user manual included in your package.

Is my Fleshy toy waterproof for some splashy fun?

Many Fleshy toys are designed to be waterproof, allowing for versatile play in the shower, bath, or any wet environment.

To ensure your toy is waterproof, check the product specifications in the user manual or on the packaging. 

Waterproof toys have seals that protect their electronic components during submersion. 

If your toy isn't waterproof, avoid submerging it to prevent damage to its internal components.

What goodies will I find in the box with my new Fleshy toy?

Opening your new Fleshy toy box is like discovering a treasure trove of pleasure.

Inside, you'll find your Fleshy toy, meticulously designed for your enjoyment.

Alongside the toy, there's a USB charging cable for easy recharging, ensuring your toy is always ready when you are.

To get you started, we include a sample of water-based lubricant, perfect for enhancing your experience.

You'll also find a comprehensive user manual that guides you through care, maintenance, and operation.

Some boxes may include additional accessories specific to the toy model, such as storage bags or extra attachments, for a truly customized pleasure journey.

What sets the Fleshy Pro apart from the Fleshy Thrust?

The Fleshy Pro stands out with its realistic features that mimic oral, anal, and vaginal sensations, offering vacuum-powered suction, tugging that pulls you in and out, and ten unique vibration modes for diverse pleasures. 

On the other hand, the Fleshy Thrust specializes in combining stroking, vibration, and heating to deliver an unparalleled automatic masturbation experience. It boasts eight stroking modes, designed for varied intensity and tempo, alongside powerful vibration modes tailored for male pleasure. 

Each product caters to different preferences, with the Pro focusing on realistic experiences and the Thrust on dynamic stroking and warming sensations.

Product Usage

What size can Fleshy toys accommodate comfortably?

Fleshy toys are designed to accommodate a wide range of sizes comfortably. 

Our products are crafted with flexibility and adjustability in mind, ensuring a pleasurable experience for users of various dimensions. 

While each toy may have specific features that cater to different preferences, they generally fit most sizes without issue.

Are Fleshy toys designed for hands-free use?

Fleshy toys are primarily designed for manual use, offering you complete control over your pleasure experience. 

However, for those seeking a hands-free option, a Fleshy toy can be creatively positioned between pillows or cushions. This method allows for stability and hands-free operation, enabling you to explore different sensations and positions without holding the toy.

Read more: How to Have a Hands-Free Orgasm

What's the right way to charge my Fleshy device?

To charge your Fleshy device correctly:

  1. Start by locating the charging port, which may be covered to maintain the device's waterproof integrity.
  2. Use the USB cable provided with your Fleshy toy, as it's specifically designed to match the charging requirements and ensure safety.
  3. Connect the cable to your device and then to a power source, such as a computer or a USB wall adapter.

A light indicator should illuminate or blink to show it's charging. 

How much time does my Fleshy toy need to fully charge?

The charging time for your Fleshy toy varies depending on the model, but most require a couple of hours to achieve a full charge.

We don't advise charging it for more than 2 hours to prevent damage.

For the most accurate information, refer to the user manual that came with your toy, as it will provide specific details tailored to your device. 

It's important to charge your toy fully before first use and to disconnect the device once fully charged, as this helps maintain the battery's health and longevity.

A complete charge typically offers hours of use, ensuring your Fleshy toy is ready for enjoyment whenever you are.

How can I tell if my Fleshy device is charging properly?

When your Fleshy device is charging properly, you'll typically see a specific indicator, such as a light turning on or blinking. The type of indicator can vary depending on the model of your toy. 

If it's the first time you're charging your device, refer to the user manual for the exact signs to look for. 

If the indicator does not light up or change as described in the manual, make sure that you are using the cable provided with your toy. And that it is securely connected to both the device and the power source. 

If issues persist, there may be a fault with the charger or device, and you should contact Fleshy customer support for assistance.

Which charging cable should I use for my Fleshy product?

For charging your Fleshy product, always use the USB charging cable that was included in the box with your purchase.

This cable is specifically designed to match your toy's power requirements and ensure safe charging. 

Using a different cable, such as those from other devices, might not be compatible and could potentially harm your toy or affect its battery life. 

Which lubricants are Fleshy-approved for use with my toys?

For the ultimate pleasure and care of your Fleshy toys, we recommend using Fleshy Glide, or water-based lubricants. These are compatible with all types of materials, including silicone, rubber, and latex, ensuring your toys remain in pristine condition. 

Avoid using silicone-based lubricants, as they can cause damage over time. Oil-based lubricants are not recommended as they can degrade materials and are harder to clean off.

Read more: Water vs. Silicone-base Lube

How do I warm up my Fleshy toy for that just-right feel?

Warming up your Fleshy toy for a more realistic and enjoyable experience is easy. 

If your toy has a built-in warming feature, simply activate it according to the instructions in the user manual, allowing a few minutes for it to reach the desired temperature. 

For toys without this feature, submerge the sleeve in warm (not hot) water for a few minutes, or use a warm, damp cloth to wrap around the toy. 

Avoid using direct heat sources like microwaves, hair dryers, or stove tops, as they can damage the toy.

Read more: How to Warm Up A Male Masturbator

Care and Maintenance

How do I clean my Fleshy toy?

To clean your Fleshy toy, first disconnect any power source. Then, disassemble toys with removable parts, removing the sleeve from the case.

Gently wipe the outer surface of the case. And avoid using water, particularly on the end cap that houses the motor.

Clean the sleeve using warm water and a specialized sex toy cleaner and refresher or mild, unscented soap. Rinse thoroughly with water, ensuring no residue remains. Pat dry with a lint-free cloth or let it air dry completely before storing. 

For waterproof toys, you can submerge them in warm water for a deep clean, using the same cleaning agents. 

Read more: How to Clean Fleshy Pro

What kind of cleaner is safe for my Fleshy toys?

For your Fleshy toys, it's best to use a cleaner specifically designed for sex toys, like Fleshy Fresh. This cleaner is formulated to be safe for the materials your toys are made from, ensuring they won't degrade over time. 

If you don't have a toy cleaner, you can use mild, unscented soap with warm water. 

Avoid using harsh detergents, alcohol-based, or scented soaps as they can damage the toy's material and irritate your skin.

What's the trick to removing the sleeve from my Fleshy toy?

Removing the sleeve from your Fleshy toy is simple. 

First, ensure your toy is turned off and clean. Gently twist and pull the sleeve away from the outer casing, taking care not to tear or damage the material. 

Some models may have a specific mechanism or button to release the sleeve—refer to your toy's user manual for model-specific instructions. 

Always handle the sleeve carefully to maintain its integrity for a prolonged life. 

After removal, you can clean the sleeve and the toy's interior according to the cleaning instructions to keep your Fleshy toy in optimal condition.

Can you guide me on reinserting the sleeve into my Fleshy toy?

Reinserting the sleeve into your Fleshy toy is straightforward. 

Start by making sure both the sleeve and toy are clean and dry. Align the sleeve with the opening of the toy, gently squeezing the top to narrow its width. Slowly push the sleeve into the toy, ensuring it fits snugly and evenly all around. 

Some toys have a locking mechanism, so make sure the sleeve is properly secured if required. Double-check that the sleeve is correctly positioned for a comfortable and safe experience during use.

Health and Wellness

I have Erectile Dysfunction (ED); are Fleshy toys suitable for me?

Yes, Fleshy toys are designed to cater to a wide range of preferences and needs, including those with Erectile Dysfunction (ED).

Our toys can offer alternative forms of pleasure, stimulate arousal, and enhance intimacy for individuals experiencing ED. 

While our products can complement your sexual wellness routine, it's important to consult with a healthcare professional to ensure they align with your personal health considerations.

I Have Peyronie's Disease; are Fleshy toys suitable for me?

Fleshy toys are designed to cater to a variety of preferences and conditions, including those with Peyronie's Disease.

Our products offer flexibility and gentle stimulation that can be suitable for individuals with this condition. 

However, we recommend consulting with a healthcare professional before using our toys to ensure they align with your specific needs and do not exacerbate your condition.

Shipping

What's the delivery timeline for Fleshy orders?

The delivery timeline for Fleshy orders typically ranges from 1 to 7 business days, depending on your location and the shipping option selected at checkout.

For the most accurate estimate, check this shipping information.

I placed my order over the weekend; why hasn't it arrived yet?

Orders placed over the weekend are processed the following business day, as our warehouse operates Monday through Friday. This processing time, coupled with the standard shipping, means your order might take a bit longer to arrive if ordered on a weekend. 

Rest assured, we're keen to get your Fleshy delights to you as swiftly as possible. 

To track your order's progress, refer to the shipping confirmation email sent after your order has been dispatched. If there are any concerns, our customer support team is here to assist.

My Fleshy order was supposed to arrive in 2 days, but it took 3. What happened?

Occasionally, unforeseen circumstances such as courier delays, inclement weather, or high demand periods can affect the delivery timeline of your Fleshy order.

While we aim for a 2-day delivery on eligible orders, these external factors can extend the arrival time. We appreciate your understanding and patience.

If your order has taken longer than expected, please check the tracking information for the latest updates or contact our customer support team.

Does Fleshy offer international shipping beyond Canada?

Fleshy currently offers shipping exclusively within the United States and Canada. We do not provide international shipping to other countries at this time.

Returns and Cancellations

What is the cancellation policy for orders that have already been shipped?

Once an order has been processed and shipped, it cannot be canceled.

You may only cancel and receive a refund for any orders that have not yet been shipped.

Please review your order carefully before submitting it to avoid any inconvenience.

If you have any questions or concerns, please don't hesitate to contact our customer support team.

How do I return a Fleshy Product if I change my mind after purchase?

If you wish to return your unopened Fleshy Product, please note that you will be responsible for the shipping costs associated with sending it back to us.

Additionally, any original shipping costs paid are non-refundable, as per our Refund Policy.

To initiate the return process, please email us to request an RMA number. This number must be clearly written on the outside of the package when it is shipped back to us.

Please ensure that all product packaging materials are included, and that the outer plastic of the box is not removed. Once the package has been shipped, please provide us with the tracking number via email.

Please note that packages received without an RMA number will be automatically discarded, and no refunds will be issued.

All returns must be shipped within 7 days of when the RMA is issued, or the return will be rejected.

Upon receiving the package, our staff will verify that the return is valid and unopened. Only then can a refund be issued. If the returned product has been opened or tampered with, refunds will not be issued.

If you believe that a product is broken or not working correctly, we may ask for video evidence prior to issuing an RMA number for a return or issuing a refund without requiring a return.

Privacy

How loud is the noise level during operation of Fleshy toys?

Fleshy toys are designed with discretion in mind, ensuring a low noise level during operation.

While there is a slight audible sound, it's generally quiet enough to maintain privacy in a closed room. 

The exact noise level can vary between models, but we strive to keep it minimal for your comfort and confidentiality.

This allows you to focus on your pleasure without worrying about drawing unwanted attention.

How will my Fleshy purchase show up on my bank statement?

Your Fleshy purchase will show up on your bank statement as "Fleshy."

This is mandated by our payment processor, and we do not have control over the descriptor. 

We understand the importance of privacy. If you have concerns or need assistance, our customer support team is here to help.

Will my personal information be shared or sold to third parties by Fleshy?

Fleshy is committed to protecting your privacy. We assure you that your personal information will not be shared with or sold to third parties. 

Our privacy policy is designed with your security in mind, ensuring that your data is used solely for processing orders and improving your experience with us.

Any information collected is treated with the utmost confidentiality and is only used in accordance with our strict privacy standards. 

Your trust is important to us, and we strive to maintain it by safeguarding your personal details and ensuring a secure shopping experience on our platform.