Refund policy

Thanks for trusting us with your purchase.

If you want to cancel an order before shipment…

We understand that sometimes plans change, and you may need to cancel your order. We strive to ship all orders on time, but we recognize there are times when you might change your mind.

Automated Fulfillment: Due to our system's automated fulfillment process, there may be instances where we are unable to cancel your order once it's been processed.

Returns: If we are unable to cancel your order, you can return your unopened items within 14 days of receipt. Please note that you are responsible for the shipping cost on the return.

Refund: Once the return is complete, please allow 5-10 days for the refund to be credited back to your original payment method.

Need Assistance? If you need any help or have questions, please reach out to our support team at support@getfleshy.com.

If you want to return it…

You may return any order within 7 days of its delivery date, provided the outer product seal (shrink wrap) remains unbroken. Please note that return shipping fees will be your responsibility.

If it arrives broken or breaks through normal use…

In the exceedingly rare case that your product is broken on arrival or breaks through normal use very soon after receipt, please contact us for a free replacement or full refund. You will need to email us a brief video showing that the device is broken within 7 days of your order having been marked as delivered, or within 14 days of purchase if the shipment was untracked.

The money will be refunded to the original payment method you used during the purchase. For credit card payments, it may take up to 10 business days for a refund to show up on your credit card statement.

If you enter an incorrect shipping address…

We cannot offer a refund for orders that are returned to us due to an incorrect or incomplete address provided by the customer. In such cases, we will not be able to reship the order until we receive the correct address from the customer, and the customer will be responsible for all additional shipping costs (as we can’t get these refunded). Please double-check your address before ordering.

If you want to exchange…

Unsealed or opened sex toys cannot be exchanged for safety and hygiene reasons.

1-Year Warranty Policy

If your product becomes non-functional through normal use within 1 year from the moment you placed your order, and you are no longer eligible for a completely free replacement or a full refund (see the other policy above), you are, at a minimum, still eligible for an at-cost replacement during the duration of the year. In short, we will make things right, and we won’t earn a penny while doing so.

You will need to simply provide video evidence by email of the issue.

This policy does not apply:

  • in the event of water damage to the device
  • in the event of use of oil-based or silicone-based lubricants
  • in the event of significant user error
  • to the inner sleeve. While our inner sleeves are manufactured to a high standard and last a very long time, they are ultimately a consumable good and, with very heavy use, will eventually need to be replaced.
  • in the event that your Fleshy Sync device is having compatibility issues with devices or software outside our product line.

For X3, this policy only covers the core functionality and the ability of the product to sync to video. On the other hand, minor increases in noise or decreases in speed may be considered "normal and expected wear and tear" at our sole discretion. To put it plainly, if X3 is seriously messed up, or isn't working, you'll be covered.

Consumables can only be refunded if they arrive damaged

  1. For safety and sanitation reasons, our consumable products, which include Fleshy Sleeves, Fleshy Faps, Fleshy Ring, Fleshy Glide, Fleshy Fresh, and Fleshy Renewal Powder, only qualify for refunds or replacements if:
  2. They are delivered in a damaged condition, or For any reason, if they have not yet been unsealed (if the shrink wrap has not been removed).

In the case of (2), we will need photo proof that your purchased item is still shrink-wrapped.

In the case of (1), you must initiate a refund or replacement request within 30 days of placing your order. Send an email to support@getfleshy.com with your order number, a brief description of the issue, and attached photo proof of the damage (required).

Lost or Delayed Delivery Claim Policy

At Fleshy, your satisfaction is our utmost priority. We understand that delays or issues with delivery can be frustrating, and we want to ensure a seamless experience for our valued customers.

To provide clarity and fairness regarding lost or delayed deliveries, we have established the following policy:

  • Eligibility: Customers are eligible to file a claim for lost or delayed delivery if there has been no movement on the tracking information for a period of 15 consecutive days from the last tracking update.
  • Initiating a Claim: To initiate a claim, customers must contact our customer support team within 30 days from the expected delivery date. Claims filed after this timeframe will not be considered.
  • Required Information: Customers must provide the following information when initiating a claim:
    • Order number
    • Tracking number
    • Date of purchase
    • Email used
  • Verification Process: Once a claim is submitted, our team will conduct a verification process to ensure the accuracy of the claim. This may include cross-referencing tracking information, carrier data, and other relevant information.
  • Resolution Options: If the claim is approved, customers will be offered the following resolution options:
    • Reshipment of the order (subject to product availability)
    • Refund of the order amount
  • Non-Eligible Scenarios: Claims will not be considered in the following scenarios:
    • Incorrect address provided by the customer
    • Failed delivery attempts due to customer unavailability
  • Communication: Our customer support team will communicate the status of the claim throughout the process. Customers will be notified if the claim is approved or denied.
  • Resolution Timeline: Once a claim is approved, we will endeavor to provide a resolution within 7 business days. However, external factors such as product availability and carrier processing times may impact the timeline.