Cancellations, Refunds, Exchanges, Claims
& Your Warranty

Thanks for trusting us with your purchase.

If you want to cancel an order before shipment…

You may cancel and receive a refund for any orders that have not yet been shipped. However, once an order has been processed and shipped, it cannot be canceled. Please review your order carefully before submitting it to avoid any inconvenience. If you need to cancel an unshipped order or have any questions or concerns, please email us. We're here to help.

If you want to return it…

You can return any order within 7 days of your order having been marked as delivered or within 14 days of purchase if the shipment was untracked, so long as the outer seal has not been broken. If you wish to return it, do not unwrap or open the box. As is typical, you will be responsible for return shipping fees but we do not charge a restocking fee.

If it arrives broken or breaks through normal use…

In the exceedingly rare case that your product is broken on arrival or breaks through normal use very soon after receipt, please contact us for a free replacement or full refund. You will need to email us a brief video showing that the device is broken within 7 days of your order having been marked as delivered or within 14 days of purchase if the shipment was untracked.

The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take up to 10 business days for a refund to show up on your credit card statement.

If you enter an incorrect shipping address…

We cannot offer a refund for orders that are returned to us due to an incorrect or incomplete address provided by the customer. In such cases, we will not be able to reship the order until we receive the correct address from the customer, and the customer will be responsible for all additional shipping costs (as we can’t get these refunded). Please double-check your address before ordering.

If you want to exchange…

Sex toys cannot be exchanged for safety and hygiene reasons.

1-Year Warranty Policy

For orders placed on or after June 16th 2023, if the product becomes non-functional through normal use within 1 year from the moment you placed your order, and you are no longer eligible for a completely free replacement or a full refund (see the other policy above), you are, at a minimum, still eligible for an at-cost replacement during the duration of the year. In short, we will make things right, and we won’t earn a penny while doing so.

You will need to simply provide video evidence by email of the issue.

This policy does not apply:

  • in the event of water damage to the device
  • in the event of use of oil-based lubricants
  • in the event of significant user error
  • to the inner sleeve. While our inner sleeves are manufactured to a high standard and last a very long time, they are ultimately a consumable good and, with very heavy use, will eventually need to be replaced.
  • in the event of an issue with the O-ring components. In this case, simply email us, and we’ll show you how to fix the issue in just a few seconds. (In any case, newer units are not susceptible to any O-ring issues.)

Consumables can only be refunded if they arrive damaged

For safety and sanitation reasons, our consumable products, which include Fleshy Glide, Fleshy Fresh, and Fleshy Renewal Powder, only qualify for refunds or replacements if they are delivered in a damaged condition. No refunds or replacements are offered for any other reason. (We cannot restock these products!)

Should your product arrive damaged, please initiate a refund or replacement request within 30 days of placing your order. Send an email to [email protected] with your order number, a brief description of the issue, and attached photo proof of the damage (required).

Lost or Delayed Delivery Claim Policy

At Fleshy, your satisfaction is our utmost priority. We understand that delays or issues with delivery can be frustrating, and we want to ensure a seamless experience for our valued customers. To provide clarity and fairness regarding lost or delayed deliveries, we have established the following policy:

Eligibility: Customers are eligible to file a claim for lost or delayed delivery if there has been no movement on the tracking information for a period of 15 consecutive days from the last tracking update.

Initiating a Claim: To initiate a claim, customers must contact our customer support team within 30 days from the expected delivery date. Claims filed after this timeframe will not be considered.

Required Information: Customers must provide the following information when initiating a claim:

  • Order number
  • Tracking number
  • Date of purchase
  • Email used

Verification Process: Once a claim is submitted, our team will conduct a verification process to ensure the accuracy of the claim. This may include cross-referencing tracking information, carrier data, and other relevant information.

Resolution Options: If the claim is approved, customers will be offered the following resolution options:

  • Reshipment of the order (subject to product availability)
  • Refund of the order amount

Non-Eligible Scenarios: Claims will not be considered in the following scenarios:
  • Incorrect address provided by the customer
  • Failed delivery attempts due to customer unavailability

Communication: Our customer support team will communicate the status of the claim throughout the process. Customers will be notified if the claim is approved or denied.

Resolution Timeline: Once a claim is approved, we will endeavor to provide a resolution within 7 business days. However, external factors such as product availability and carrier processing times may impact the timeline.